Disconnection Policy

Sudden disconnection of Internet communication may cause problems with game interfaces and money losses.

Sudden disconnection of Internet communication may cause problems with game interfaces and money losses. 

JeetWin is committed to protecting users against connection problems from the server side, to decrease the possibility of client-server disconnection and other communication issues to zero.

We are not responsible for a connection, interrupted because of client software or troubles with a user’s Internet provider. Instead, our software has special utilities to avoid these situations or at least damage from them. 

The main statements of JeetWin Disconnection Policy:

  1. In case of disconnection, you should relog in and continue playing as fast as possible. Discuss with your Internet provider the ways to reduce disconnection risks.
  2. If your browser or application disconnects before a bet confirmation, the bet will be canceled.
  3. If your browser or application disconnects after a bet confirmation, the bet will be accepted and participate in a game. After reconnecting, you may see its result in a game history table.
  4. You may contact Customer Service to adjust a placed bet before the game round but may not do it when the round is over.
  5. If you face continuous connection interruptions, please contact Customer Service for further investigation.
  6. JeetWin reserves a right to modify, alter, discontinue, cancel, refuse or void this Policy at any time at its sole discretion.

1. Live Baccarat

The conditions for the online Live Baccarat table are following:

  1. In a case of disconnection before a bet сonfirmation on the Baccarat table, the bet will be canceled, and the player’s balance will not be changed. This applies to betting on either Player, Banker, Tie, or Pair.
  2. In a case of disconnection after a bet confirmation on the Baccarat table, the system accepts the bet and deducts an exact bet amount from your balance. This applies to betting on either Player, Banker, Tie, or Pair.

2. Live Roulette

The conditions for the online Live Roulette table are following:

  1. If disconnection occurs before adding a bet to a Roulette table, the bet will be rejected, and the system will not change your balance. It concerns betting on any number, color, even, odd, and number range.
  2. If disconnection occurs after adding a bet to a Roulette table, it will be approved, and your balance will be decreased by bet money. It concerns betting on any number, color, even, odd, and number range.

3. Live Andar Bahar

The conditions for the online Live Andar Bahar table are following:

  1. If you succeed to make a bet in the Andar Bahar table before connection interruption, your bet will be taken from your player’s balance and participate in the current session. This includes betting on both Andar and Bahar.
  2. If you failed to make a bet in the Andar Bahar table before connection interruption, your bet money will stay in the player’s balance. This includes betting on both Andar and Bahar.

4. Online Slots

The conditions for the online slot games are following:

  1. If you face disconnection before you press spin, your bet will fail and the player’s balance will not reduce.
  2. If you face disconnection just after you press spin, your bet will be passed to the participant set, and it will be reflected in the player’s balance.